The Dispatch Assisted Bystander CPR program is dedicated to increasing the overall cardiac arrest survival rate within the state. Through funding provided by Advancing Healthier Wisconsin Endowment Healthier Wisconsin Partnership Program (HWPP), the Dispatcher CPR program will create system change with the goal of improving cardiac arrest survival rates in the State of Wisconsin. This improvement will take place by making dispatcher-assisted bystander CPR pre-arrival instructions available to all callers in the state.

Out-of-hospital cardiac arrest is a significant health problem in the state of Wisconsin. Only 10% of out-of-hospital cardiac arrest patients treated in the state survive to hospital discharge. When CPR is started by bystanders, the odds of survival double, however, bystander CPR is attempted on only 19% of cardiac arrest victims in this state. This rate could be improved if every 911 caller received CPR coaching. With the implementation of dispatcher-assisted CPR instructions in Seattle, Washington, the rate of bystander CPR doubled and survival rates for the entire County increased.

Program Info: 

PSAP Protocol For Identifying Cardiac Arrest

Dispatch Protocol for Providing CPR Instructions

Educational Materials: 

PSAP Training Sides

PSAP Review Slides

Dispatch Training Slides: 

Part 1 Project Vision

Part 2 Identifying Patients

Part 3 Moving Callers from Reporters to Actors

Part 4 The Instructions

Training Scenarios

Data Forms for Quality Assurance: 

QI Data Form

Dispatch Data Form.